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STORE POLICY

Customer Care

For any questions or complaintm please contact us at contact@kimonista.com

Privacy & Safety

Last updated 09 June 2023

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications).

 

How do you collect information?

 

When you fill up the contact form on our website, as part of the process, we collect personal information you give us such as your name, company name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How can you withdraw your consent?

 

If you don’t want us to process your data anymore, please contact us at privacy@dumesnil.eu or send us mail to: Dumesnil 19 Grande Rue, 76200 Dieppe, Normandie, France

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@kimonista.com or send us a mail to: Dumesnil 19 Grande Rue, 76200 Dieppe, Normandie, France

Wholesale Inquiries

If you are interested in selling our clothing in your shop, please send us a wholesale inquiry to contact@kimonista.com.

 

In your email, please provide the following information:

- Your full name
- Your business name and address
- Your business registration number and EU VAT number
- Your phone number and email address

 

We will get back to you as soon as possible with our wholesale terms and conditions. Thank you for choosing Kimonista!

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

Payment Methods

Accessibility Statement for Kimonista

This is an accessibility statement from Dumesnil sarl.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Kimonista is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Kimonista. Please let us know if you encounter accessibility barriers on Kimonista:

  • Phone: +33974982475

  • E-mail: contact@kimonista.com

  • Visitor Address: 19 Grande Rue

  • Postal Address: 76200 Dieppe, France

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of Kimonista relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Dumesnil sarl assessed the accessibility of Kimonista by the following approaches:

  • Self-evaluation

Date

This statement was created on 21 August 2024 using the W3C Accessibility Statement Generator Tool.

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